Project Info

Client direction
Skills Client satisfaction survey and analysis

Project Description

direction was one of our first clients when we started out in 2001 and in 2014 we were proud and delighted to still be working with the team. It has been fantastic to support this business as it continues to grow and develop into a leading counselling, training and EAP organisation. Projects have included business planning, client evaluation, market research and analysis through to website audits.

One such project

As a provider of Employee Assistance Programmes (EAP), direction really values the importance of continually delivering exceptional quality counselling services to employees. To monitor and evaluate the needs of clients and the service delivered, fiona melvin-farr consulting created a confidential online evaluation process to regularly capture data and analyse responses. This data is used as a valuable measurement tool for reporting to the corporate client.